The information that we collect from you helps us personalize and continually improve upon your Heaven Sent Industries, PBC, shopping or viewing experience. You have the option not to provide certain information; however, withholding information may prevent you from being able to take full advantage of some of our web site features.
When you visit our site, we automatically receive and store any information you enter on our website. For example, you provide information when you search for a product or service; place an order through Heaven Sent Industries, PBC, provide information in your account or membership; communicate with us by phone, e-mail; complete a questionnaire or any other way. As a result of those actions, you might supply us with such information as your name, address, and phone numbers; financial information, such as credit card or bank account numbers, including Social Security and driver’s license numbers; transactional information based on your activities on the Site and content you generate or that relates to your account or membership; shipping, billing and other information you provide to purchase or ship an item, community discussions, chats, dispute resolution, correspondence through the Site, and correspondence sent to us.
Whenever you interact with us, we collect and analyze some data about you, which may include the full Uniform Resource Locator (URL) click stream to, through and from our website, including date and time; cookie number; products or services you viewed or searched for; and the phone number you used to call our phone number. Your IP address is used for Heaven Sent Industries, PBC’s, internal use only and helps us diagnose problems with our server and administer our web site. We also automatically track certain information about your activities on our web site. These may include: browser type and version, operating system and platform; statistics on page views, traffic to and from the Site, and ad data; standard web log information; and purchase history. We use this information to do internal research on your interests and to help us better understand and serve you. If you are a registered Heaven Sent Industries, PBC, customer or member, we link this automatically-collected data to your personally identifiable information. We may collect and measure session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
We might also receive information about you from other sources and add it to our account information. Examples of these include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, page-view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfilment, advertising, or other services; search term and search result information including paid listings. Supplemental information from third parties may also include credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers or members. For example, if the information you provide cannot be verified, we may ask you to send us additional information (such as your driver license, credit card statement, and/or a recent utility bill or other information confirming your address), or to answer additional questions on-line to help verify your information.)
We also store certain types of information when you interact with us on our web site. For example, we use “cookies” and can obtain certain information from your web browser. By transferring these alphanumeric identifiers or “cookies” that your browser creates at our request in an approved and standardized place on your computer, Heaven Sent Industries, PBC, assigns you a unique customer or visitor code and records information about your activity on our site. When you visit or return to our site, we read the cookie to identify you as one of our customers or visitors and help you recall orders, or preferences you have selected. The cookie also enables us to recall your past activities, post your account or member data, and tailor site elements and special offers to you. The cookie does not retain your billing or financial information, nor does it save any of your personally identifiable information in an explicit fashion.
We may use third-party advertising companies to serve ads on our behalf. These companies may use a cookie or an action tag to track your response to their advertisement and to measure the effectiveness of their advertising or to award incentives or points to their members who respond to their advertisements. Heaven Sent Industries, PBC, has no access to or control over these cookies. By using these Action Tags Heaven Sent Industries, PBC, does not gain access to any of your information collected by these advertisers nor does it share any of your personally identifiable information such as your name, telephone number or address with these companies unless the advertiser or Heaven Sent Industries, PBC, otherwise notifies you. Please refer to the third party advertising companies in order to learn more about the information collection practices of some of the third party advertising companies we may use. Please refer to the third party advertising companies in order to learn more about the “opt-out” procedures of some of the third party advertising companies we may use.
Use of Information:
To carry out certain business functions, such as order fulfilment or e-mail delivery, we sometimes hire other companies to perform these functions on our behalf. These companies have access to the information needed to perform their functions, but are required to keep it secure and confidential and not use it for any other purpose than completing their contractual requirements to Heaven Sent Industries, PBC. As a part of the normal process of completing your purchase, Heaven Sent Industries, PBC, may provide your personal data to a third party payment processor, depending on your chosen method of payment.
Any credit card, bank account or similar payment information you submit is used in billing for the specific transaction in which the information was submitted unless otherwise disclosed. Payment information is stored for a time on our secure servers to allow the processing of refunds or to respond to customer inquiries. Immediately after the completion of your Heaven Sent Industries, PBC, on-line transaction, you may be presented with an opportunity to purchase third party products or services that we believe may be of interest to you. These products and services are offered by, and would be supplied by independent companies not owned or operated by Heaven Sent Industries, PBC. If you select one of the presented offers, you will be redirected to the site of the third party. Information you provide to the third party and any dealings you have with the third party will be governed by the privacy and other policies of that third party. We will not provide your credit card, bank account or other payment details to a third party in connection with one of these offers unless you indicate to us that we are authorized to do so.
From time-to-time Heaven Sent Industries, PBC, may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information.
Heaven Sent Industries, PBC, may use aggregate, non-personally identifying information for purposes that we deem necessary. For instance, we will use this non-identifying and aggregate information to better design our web site and to share with advertisers for marketing and promotional purposes. However, in these instances we do not disclose anything that could be used to identify you. We do not use or share the personally identifiable information provided to us on-line in ways unrelated to the ones described herein without providing you an opportunity to opt-out of such operations.
Compliance with Law and Fraud Protection:
We may collect and disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may collect and possibly share personally identifiable information and any other information available to us in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
We use Secure Socket Layer (SSL) technology where required to protect your information, which is supported by the vast majority of modern Internet browsers. SSL works best when you are using the latest 128-bit encryption version of Microsoft Internet Explorer.
SSL technology represents the highest level of security available on the Internet. It automatically encrypts information traveling over the Internet, verifies the identity of the transacting servers through certificates and digital signatures, and confirms that the integrity of message content is maintained throughout transmission.
Heaven Sent Industries, PBC’s, minimum requirement for such transactions is the standard 40-bit or 56-bit encryption supported by the Internet Explorer 5.0 browser. If you are not using this browser, please refer to your browser’s documentation for information on its security features.
We transmit the entire credit card number or bank account information to the appropriate credit card company or receiving bank during order processing, but we reveal only the last five digits of your credit card numbers or bank account numbers when confirming an order in compliance with Payment Card Industry Data Security Standard.